A sheer combination of work and fun was met in the exotic location of Sri Lanka, where we brought together under one roof Customer Service Experts, Visionaries, Industry Thought Leaders and Partners to share the latest in best practices and innovation at the Genesys G-Summit, 2017. More than 54 dignitaries from 48 unique organizations attended the flagship event of the company. The sessions were tailor made to help accelerate success around the latest technologies and best in breed customer experiences.

The most interesting part of the summit was the panel discussion on “Artificial Intelligence to enhance customer experience by expert CX leadership panellists.

The summit agenda was designed to expose customers to insights from thought leaders and achievers. There was a healthy mix of general sessions, panel discussions and vertical breakouts. There was plenty of relaxation and entertainment lined up to make this Summit an unforgettable experience for the attendees.

The buzz about this Summit was generated a month prior to the event. Stand-up comedy, Dance performances, refreshing drinks, music, and multi cuisines under a star-studded sky helped our audiences to engage and unwind themselves after the thought provoking sessions.

Balancing the corporate agenda with fun that results in everyone being happy was achieved. Through meticulous planning and implementing what we had strategized we ensured a seamless delivery of the entire event.